Shipping & Returns
Processing times, shipping rates, tracking, delivery issues, address changes, and what to do if an order is missing or incorrect.
Do you offer free shipping?
Yes! Standard shipping is completely free on domestic orders $49 or more.
Do you offer expedited shipping?
Yes, expedited shipping can be purchased during checkout.
Do you ship internationally?
At this time, we only offer international shipping to Australia and New Zealand. However, if you're located in Canada, you can shop Shelter Skin at Cheung's Wellness and The GLW Shop. The GLW Shop also offers shipping to select European countries.
How long will it take to receive my order?
Most orders are processed within 1-3 business days. Once shipped, domestic packages typically arrive within 3-5 business days, depending on your location.
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via the contact form for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the
What if my order arrives damaged?
If your order arrives damaged, please contact us through the contact form. We’ll do our best to find a solution to ensure your satisfaction.
My order was marked delivered but it’s not here.
On some occasions, packages may be marked as delivered but take additional time to arrive. If you still are unable to locate the package, please reach out to the carrier. If you need additional assistance, please reach out to us through the contact f
What’s your return policy?
Due to the nature of our products, small-batch, made-to-order, and formulated with fresh, natural ingredients, we do not accept returns or exchanges. This policy ensures product integrity and safety for all customers. Please review ingredient lists a
Shipping Protection Policy
At Shelter Skin, we offer optional Shipping Protection at checkout to provide added peace of mind for your order. This coverage protects against packages that are lost, damaged, or confirmed misdelivered during transit. Please review the details belo